Accuray Incorporated announced Jan. 19 that its CyberKnife (left) and TomoTherapy Systems received the highest composite overall user satisfaction rating among radiation treatment delivery systems in the United States, according to the Q4 2016 MD Buyline Market Intelligence Briefing. The most recent ratings trend also shows Accuray has achieved the highest composite ratings among industry peers for 11 of the past 12 quarters.
According to MD Buyline, the company achieved the highest scores in the majority of categories measured including system performance, system reliability, applications training, service response time and service repair quality. CyberKnife and TomoTherapy System users continue to “praise the high level of reliability afforded by Accuray systems.” In addition, CyberKnife System users “highly recommend” the InCise Multileaf Collimator mentioning “it makes the treatment time much more efficient.” Customer feedback also demonstrates Accuray systems are delivering on radiation therapy department expectations. The system performance ratings have exceeded the industry average for 14 consecutive quarters.
“Our goal is to provide customers with the resources they need to confidently deliver best-in-class radiation treatments for their cancer patients now and in the years to come. Accuray has expanded customer education and training opportunities, and improved service support, as part of our long-term commitment to delivering on this objective,” said Joshua H. Levine, president and CEO of Accuray. “The Q4 MD Buyline results reinforce the company’s focus and our team’s commitment to excellence in meeting customers’ needs.”
MD Buyline, an independent market intelligence organization for the healthcare industry, measures linear accelerator user satisfaction based on evaluations by more than 3,300 hospitals in its member network that use the product every day. Respondents rate how satisfied they are with products from Accuray, Elekta and Varian, using key metrics listed above along with installation and implementation, applications training, and service repair quality.Back To Top
Accuray receives user satisfaction accolades for CyberKnife, TomoTherapy. Appl Rad Oncol.